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A collection of 26 issues

The Test Case That Passed and Still Broke Production

The Silence After the Release There is a special kind of silence that falls over a project team on a Monday morning. The release went out on Friday. The dashboard shows 100% test pass rate. The stakeholders signed off. And yet, Production is currently exploding. Users are stuck, data is

Salesforce Bugs Rarely Live Where You Look

Most Salesforce defects are invisible to the naked eye. Learn why the real bugs hide in automation chains, permission layers, and system behavior, not on the screen.

Configuration vs Code: Why Salesforce Testers Must Think in Layers

Why two features that look identical almost never behave the same. Early in my Salesforce career, a developer once told me: „Don’t worry, it works the same way whether it’s built in Flow or Apex.” That sentence cost us three days of debugging. Because in Salesforce, how something

Why Salesforce QA Is Not the Same as Manual Testing?

A short story about learning a platform that refuses to behave like normal software. When I started working as a Salesforce tester, I was convinced I understood what I was getting into. Testing is testing — you click, compare expected vs actual, and report bugs. A normal job, just with Salesforce

The Ticket That Wasn’t a Bug (But Cost 6 Hours Anyway)

Some bugs are loud. Some bugs are dramatic. And some bugs… never existed in the first place — but still consume half your day, three people’s sanity, and the last bit of trust the business has in the system. This is a story about the third type. The Defect That

Case Study: When a Missing Validation Rule Cost a Full Sprint

Sometimes bugs are complex. Sometimes bugs require deep investigation. And sometimes bugs exist simply because no one asked a basic question: “Should the user even be allowed to save this?” The Setup The client had a strict rule: “Opportunities must have a Contract Start Date before they can be marked

Case Study: How One Checkbox Triggered a Major Incident

Some Salesforce bugs come from code. Some come from automation. This one came from the most dangerous thing in every project: A checkbox no one understood. The Incident A Sales Manager reported: “All our discounts disappeared. Every Opportunity now requires executive approval.” This was not good. This was the definition

Automation Chaos: Why Flows Break Even When Everything Looks Fine

Every Salesforce tester has experienced this moment: A business user raises a ticket saying, “The system is broken.” You open the record, click the same button… And everything works perfectly. Welcome to the wonderful world of Salesforce automation, where things break silently, inconsistently, and only when you’re not looking.

The Five Requirement Categories Every Salesforce Tester Must Master

If you’ve ever opened a Salesforce requirement that looked perfectly clear — and then spent two hours wondering what it actually meant — congratulations: you're officially a Salesforce tester. But here’s the good news. Every requirement you will ever test, no matter how messy, vague, incomplete, or chaotic,

Test Analysis 101: The Six Questions That Change Everything

Most junior testers write test cases by reading requirements. Most senior testers write test cases by analysing requirements. The difference? Analysis reveals what the requirement doesn’t say. Here are the six questions that every professional Salesforce tester must ask — every single time. 1. Who? Not a person. A role,